Safety at Fly Nails and Lashes
As we all enter this new normal together we have designed a few new protocols to keep you and everyone at Haven as safe as possible - it is after all at the heart of what we do.
How you can help:
First, if you have been exposed to someone with COVID-19 within the last two weeks or are experiencing symptoms like a fever, cough or shortness of breath - we require that you reschedule your appointment to at least two weeks out.
To reschedule just head online, shoot us an email at firstname.lastname@example.org or give us a call at 678.909.3154 and we'll get your appointment rescheduled when you're back to 100%!
Symptom Free - We ask that all guests and team members arrive at Fly Nails and Lashes free of any symptoms be it; fever, cough or shortness of breath, etc.
Masks are a Must - We also ask that all clients wear a mask and adequately cover your nose and mouth at all times.If you arrive without a face mask, we will have some available for sale. No mask, no entry.
Walk-Ins and Appointments – Although we are accepting walk in customers, customers with an appointment will be prioritized. Only customers that have an appointment or are shopping will be allowed in the studio, as such no guests or children will be able to wait in the waiting area without an appointment. Moreover, we may ask guests to wait in the car until their appointment time if we are at capacity.
BYO-Flip Flops - We also suggest bringing your own flip flops so that you can limit your time in the studio and leave without risking your long-awaiting pedi!
BYOB + Reading Material - For now, we are going to pause offering beverages and magazines while in studio to eliminate the potential transfer of germs. Feel free, as always, to bring your own beverage (one with a lid/cap is best!).
New ways we’re working to keep everyone safe:
Limiting Contact - We have designed a check-in and check-out process that involves little to no contact - for safe distances and peace of mind.
20 seconds or more - We will ask all guests to use our hand-washing station upon entry into the studio.
Contactless payment options now include - Pre-payment, Apple Pay and Contactless Card Payment options are available. We will not be accepting cash for services at this time, but will have envelopes available for cash tips
for our nail techs that customers can utilize.
#6Feet - foot spacing will be marked throughout the studio. We are limiting the number of guests and team within the studio to manage spacing and safety protocols.
Team Fly Nail’s Protective Gear - Each team member will have access to a face mask, and a face shield. Additionally, each manicure station and our front desk have been outfitted with an acrylic partition to protect
Below are the practices we’ve had in place since our opening that ensure
everyone is safe and healthy:
o All tools and implements are washed, disinfected with an EPA approved hospital-grade bactericidal, veridical, and fungicidal and as a final step, put through our hospital-grade autoclave (aka a steam sterilizer).
o We clean all service stations and other hard surfaces with this and other disinfectants after every point of contact.
o Our team washes their hands between every client and wears hospital-grade Nitrile gloves for each service.
o Laundry is washed and dried at the highest level of heat - temperatures which are high enough to kill bacteria, fungus and common viruses.
o Hand-sanitizer is used on both our team and clients in every service. Hand- sanitizer is also available throughout the studio for use by everyone.
o The studio is cleaned each night in preparation for the next day’s services.
Our Cancellation Policy
At Fly Nails and Lashes we have a 12-hour cancellation or service downgrade policy in order to accommodate the high demand for appointments, align with our mission to provide fair and competitive wages for our team of talented nail artists and keep our business up and running. A cancellation or downgrade in service within 12-hours of your appointment time will be charged in full - this payment will be applied to future services and will be valid for 3 months past your original appointment date.
A no-show or cancellation within 2-hours will be charged in full and will not be applied to future services.
For any COVID related cancellations please let us know this is the reasoning for the cancellation/no-show and your fee will be applied to future services. Running late? Just give us a call and we’ll do our best to accommodate you, but we are only able to hold appointments for 10 minutes past the originally scheduled appointment time.